Reservations, Guarantee, and Cancellation Policies

Reservations may be made up to one year in advance. Reservations are based on availability and are only guaranteed when made with your credit card. Guaranteed reservations will be held all night for your arrival. If you are unable to guarantee your reservation, your room may be held until 6:00PM (at most locations). All reservations on our Sites require a credit card guarantee on a reservation.  If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. (Times and dates to cancel without penalty may vary by location, on Special Events, Holidays and/or Weekends.) Contact the location or the Call Center for cancellation policies that may affect your reservation. If you do not cancel your guaranteed reservation within the applicable cancellation window, your credit card will be charged for the first night plus all applicable taxes or services charges/fees,  and the remainder of the reservation will be cancelled (if more than 1 night).  In the unlikely event that we cannot honor your guaranteed reservation, we will reimburse you for the first night's lodging at a comparable property, transportation to that establishment (if needed) and a telephone call to your home or office to notify others of your new location.

For Group Reservations:

Please contact our Call Center to speak with a Group Reservations representative when booking ten or more rooms.  Group reservations require credit card guarantees or may require an advance payment deposit of the total charges for the first night's lodging. This deposit must be made at least 30 days before the arrival date. Notification of cancellation varies by property.

If you have a comment about a previous stay, please call 800-557-3435, or write to:
G6 Hospitality LLC
Guest Relations
P.O. Box 326
Worthington, OH 43085