RESERVATION POLICIES

Introduction

We recognize the importance of protecting the privacy of certain basic personally identifiable information such as names, addresses, email addresses, phone numbers, credit card numbers, and the dates and locations of hotel stays collected about our guests and prospective guests (Guest Information). We do not collect Guest Information from individuals unless they provide it to us voluntarily and knowingly. We have adopted this Policy to guide how we and our affiliates use such Guest Information.

Purpose

The purpose of this Policy is to balance our legitimate business interests in collecting and using Guest Information with the reasonable expectation of privacy which may be held by those providing such Guest Information.

Information

It is necessary for us to collect and store Guest Information to provide requested lodging and related services and for billing purposes. Many state laws require hotel operators to collect and retain some or all of such Guest Information. We may also use credit card numbers to identify our frequent guests and the persons who make guaranteed reservations.

Security

The security of Guest Information is very important to us and we are committed to protecting the information we collect.  We collect Guest Information only in a manner deemed reasonably necessary to serve our legitimate business purposes and comply with our legal obligations. We use commercially reasonable efforts to make our collection of Guest Information consistent with all applicable laws and regulations. We exercise care in providing secure transmission and storage of information. Unfortunately, no data transmission or storage is 100% secure. We cannot warrant that all data we transmit, store and collect will be completely secure. We take commercially reasonable efforts to create and maintain firewalls, restricted access and secure socket layers, and other appropriate safeguards to ensure that to the extent we control Guest Information, it is used only as authorized by us and consistent with this Policy, and that Guest Information is not improperly altered or destroyed. Our privacy protection practices help us maintain accurate, timely, complete and relevant information for our business purposes. Our communication system, software and database practices have been designed to aid us in supporting authenticity, integrity and confidentiality.

What we will and will not do with Guest Information

  1. We will not sell trade or rent Guest Information to parties outside the G6 Hospitality family of companies, our franchisees and affiliates, or allow our affiliates to sell such information to parties outside of our group of companies, franchisees and affiliates.
  2. We may use Guest Information to offer goods and services we believe may be of interest to you on behalf of ourselves, our affiliates and our franchisees. We may use Guest Information to contact you to inquire or survey about the guest experience at the location(s) visited and the prospect of future stays or improvements needed to attract additional business. We may also create and use aggregate Guest Information that is not personally identifiable to understand more about the common traits and interests of our Guests.
  3. We may utilize one or more third-party service providers to send email or other communications to you on our behalf, including guest satisfaction surveys. These service providers are prohibited from using your email address or other contact information for any purpose other than to send communications on our behalf.

Emails about Special Offers and Promotions and Opt-Out

It is our intention to only send email communications that would be useful to you and that you want to receive. When you provide us with your email address as part of the reservation or check-in process, we will place you on our list of customers to receive informational and promotional emails. In addition, customers and visitors to our website are given the opportunity to “opt-in” to receive electronic promotional communications by selecting the option to receive promotional email from us on our website.

Each time you receive a promotional email, you will be provided the choice to “opt-out” of future emails by following the instructions provided in the email or you can “opt-out” at any time by clicking on “Email Promotions” on our website and following the instruction provided there.

Cookies

Our website utilizes “cookie” technology. “Cookies” are encrypted strings of text that a website stores on a user’s computer. Our website uses cookies throughout the online reservation process to keep together information entered on multiple pages. For example, cookies enable our website to “remember” dates entered at the start of a search for room availability at multiple locations. In addition, cookies are used to:

  • Measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access; and,
  • Provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.

The two types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave our website. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather any personally identifiable information about you apart from what you voluntarily provide us in your dealings with us. Our cookies do not corrupt or damage your computer, programs or computer files. You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.

Compliance with Law

We may disclose Guest Information to law enforcement agencies, or may be required to disclose it during the discovery process in litigation, pursuant to a court order, or in compliance with any applicable law, regulation, rule or ordinance.

Franchisees

Some of our locations are owned and operated by independent franchisees that are neither owned nor controlled by G6 Hospitality, its affiliates or subsidiaries. Each franchisee may collect Guest Information and use such information for its own purposes. G6 Hospitality does not control the use or access of such information collected by franchisees.

Questions or Comments

Any questions or comments that relate to the G6 Hospitality Privacy Protection Policy may be directed to us at Motel 6, P. O. Box 809092, Dallas, TX, 75380-9092, and privacy@motel6.com

Copyright and Trademark Notices

All contents of this website are protected by United States and International Copyright and Trademark law. Any unauthorized use is strictly prohibited and may subject a violator to civil and criminal penalties. All rights reserved.

Privacy Protection Policy Changes

In the future, we may need to change this Policy. All changes will be included on this web site so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This Policy was last updated on October 2, 2006.

Number of Adults should include all occupants 18 years of age and older. All guests registering must be 18 years of age (19-21 years of age required at some locations) and must present photo identification upon check-in. Children 17 years of age and under are free when occupying the same room with an adult family member. Occupancy may be restricted by local ordinance. Generally, one or two persons may occupy a room with one bed. No more than four persons may occupy a room with two beds.

You may book up to one year in advance, based on availability. Maximum number of days that you may book online is 28. All guests registering must be 18 years of age or older (19-21 years of age required at some locations) and must present photo identification upon check-in. Payment for your accommodations required at check-in with accepted credit card or cash. For third party credit card payments, contact the location.

Check-in Time:

Anytime based on availability (This may vary by location and on special event dates and /or weekends). Rooms are typically available after 3pm. Guest should contact location on day of arrival for specific times, if needed.

 

Check-out Time:

12 noon (Time varies by location). Late check-outs must be approved and arranged with front desk personnel prior to check-out time.

The maximum number of persons allowed in a room with one king, queen, or double bed is 2. The maximum number of persons allowed in a room with two queen or double beds is 4. An infant may be added to the total number of persons, provided that the Manager of the motel has a crib to accommodate the weight of the infant.

Children 17 and under stay free when occupying the same room with an adult family member. The online reservation process provides rates and room types to accommodate only the adults indicated on your reservation. It does not consider any children that you will be traveling with. Please make sure that you reserve a room that provides the number of beds to accommodate each guest (adults and children). You can indicate the number of children traveling with you on the booking page under Additional Information. Sleeping bags, cots, or furniture of any kind may not be placed in a Motel 6 room by any guest.

Motel 6 does not accept prepay vouchers reservations. In addition, Motel 6 does not accept money orders or cashiers checks as form of payment.

Room charges are paid at registration or by 12 Noon in advance of each subsequent night's stay.

Payment may be made with cash, traveler's check or with credit card (American Express/Optima, Carte Blanche, Diners Club, Discover/Novus, MasterCard or VISA).

Advance payments may be made with cash, credit card, or traveler's check. Checks (personal, business or organization) must be received 21 days prior to the arrival date. Arrangements for 3rd Party Credit Card billing must be made by calling the Motel 6 directly at least 5 hours prior to arrival of reservation.

In collaboration with local authorities, some locations require a photocopy of guest identification upon check-in. Please check your specific locations policies for details.

AARP Member rates, corporate rates or discounted rates with coupon numbers are not valid with other special rates or discounts and may not be available during special events.

At Motel 6, service animals and well-behaved pets always stay free ($10.00 per day pet fee to a maximum of $50.00 per stay at Studio 6 locations except for service animals who are always welcome at no charge). They are permitted unless they pose a health or safety risk or are prohibited by law. Pet limit of 2 pets per room. Some state and local municipalities forbid any pets other than service animals. To ensure a great trip with your furry friend, please adhere to the following guidelines:

  • Animals that pose a health or safety risk may not remain onsite and include those that, in our managers' discretion, are too numerous for any one room, cause damage to our property or that of other guests, are too disruptive, are not properly attended, or demonstrate undue aggression.
  • Animals that assist the disabled, known as "Service Animals," are always welcome. Like pets, however, any Service Animal that poses a health or safety risk may not remain onsite.
  • All pets and Service Animals must be declared at check-in. This is very important because it provides our staff with key information about the occupants of each room.
  • Please be considerate of other guests when walking pets on the property and clean up after your pet.
  • In consideration of all guests, pets must be on a leash and attended to when outside a guestroom.
  • Pets should not be left alone in a room or automobile.
  • Due to safety concerns for our employees and your pet, we will not service a room with an unattended pet. All rooms at Motel 6 should be serviced every day to maintain health and cleanliness standards. With extended stays at Studio 6, rooms should be serviced twice per week. If unavoidable circumstances require a pet to remain unattended in a room while the owner is offsite, the pet must either be secured in a crate or travel carrier or you must notify the front desk that your pet is roaming freely in the room and what timeframe housekeeping is permitted to enter the room when the pet will not be present or when the pet is secured.
  • All rooms at Motel 6 should be serviced on designated days to maintain health and cleanliness standards. Motel 6 reserves the right to access rooms every day for housekeeping, maintenance and safety and security.
  • If you fail to comply with the above and your unattended pet prevents our staff from servicing your room, you may be asked to vacate the property.

We appreciate your cooperation and we look forward to your stay.

Reservations can be made for all Motel 6 locations by calling our Reservations Center at 800-4 Motel 6 (800-466-8356) or online at the website www.motel6.com.

Voice reservations also provided in Spanish at 1-877-467-7224.

You may also reserve rooms by phoning or writing the Motel 6 you plan to visit or simply stop by any Motel 6 and they will call ahead for you.

If guaranteed with your credit card, your reservation will be held all night for your arrival. If you are unable to guarantee your reservation, your room will be held until 6:00PM (at most locations).

We regret that reservations may not be made more than one year in advance.

If it becomes necessary to cancel a reservation which you have sent in payment or guaranteed with your credit card, you must notify the Motel 6 reserved by 6:00 p.m. (4:00 p.m. at some locations) on the arrival date and receive a cancellation number. (Times and dates to cancel without penalty may vary by location, on Special Events, Holidays and/or Weekends. Contact the Motel 6 reserved for cancellation policies which may affect your reservation.) If you do not cancel your guaranteed reservation, your credit card will be charged for the first night and the remainder of the reservation will be cancelled (if more than 1 night).

In the unlikely event that we cannot honor your guaranteed reservation, we will reimburse you for the first night's lodging at a comparable motel, transportation to that establishment (if needed) and a telephone call to your home or office to notify others of your new location.

If you have a comment about a previous stay at Motel 6, please call 800-557-3435, or write to:
G6 Hospitality LLC
Guest Relations
P.O. Box 326
Worthington, OH 43085

Motel 6 will make every effort to honor special requests (such as first floor, smoking room, crib, etc.) when you make your reservation. However, the availability of these items cannot be guaranteed in advance. Motel 6 does offer facilities for the disabled.

Call our Group Desk at 800-LIGHT-ON (800) 544-4866. Outside USA/Canada FAX: (614) 601-4058 Email: groupsales@motel6.com

Group reservations (ten or more rooms) require credit card guarantees or may require an advance payment deposit of the total charges for the first night's lodging. This deposit must be made at least 30 days before the arrival date. Deposit may be made by check or wire transfer.

Notification of cancellation will vary between 14 - 30 days prior to arrival date.

Accessible rooms may be booked on this website. If you need a roll-in shower, be sure to book an accessible room with roll-in shower. If you are not able to book the accessible room of your choice on this website, please call the property directly to inquire about additional availability.

When calling from outside the USA and Canada:
Telephone: 614-601-4060
Use our FAX: 614-601-4095
Book online at www.motel6.com