Kai Pannu
reviewed 1 month ago
Motel Sucks! Arrived late in the night after an 8hr drive for Mother's Day Weekend. The toilet would only half flush (we tried everything). We were too exhausted to try to call the motel GM at 2am. Th
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Motel Sucks! Arrived late in the night after an 8hr drive for Mother's Day Weekend. The toilet would only half flush (we tried everything). We were too exhausted to try to call the motel GM at 2am. The next morning the room smelled like a half flushed toilet. We just wanted to get out of the room and enjoy the town. The shower was just a trickle. My Mom ended up just wiping her face and and with a damp wash cloth. We grabbed breakfast, and took a walk in the 90 degree weather came back sweaty, tired and in need of a shower and a nap, but couldn't take a shower so we stopped by the GM office and told the GM about the shower and the toilet. She had the maintenance guy take a look at the toilet and the shower. He went and talked to the GM and she said to move us to a different room.
No surprise, the toilet had the same issue. And the shower was only marginally more effective at spraying water. At least this bathroom had a lock on the door so we had a little privacy. I told the maintenance guy about the toilet. He grabbed the GM and she came up to see for herself. She started trying to flush the toilet and run the shower. She told me the room has low-flow fixtures and that we need to hold down the toilet flush and just flush it several times. [That is not how toilets work. One flush is enough, if it needs more, something is not working correctly.] I told her that we have spent way too long dealing with broken toilets and showers on a two day stay. She told the maintenance guy to plunge the toilet three times to fix the problem [She clearly does not understand how plumbing works.] She told me she was solving the problem and doing her job. I told her that we are not having a pleasant experience, and that we are frustrated and just want to take a shower and have a nap and that we should not have to deal with this. She showed no sympathy or care for our experience. I was tired and frustrated. If I spend over $200 for two nights I should not have to coordinate the maintenance of the motels' plumbing, or have to screw around dealing with finiky fixtures. The maintenance guy spent another 15 minutes trying to make it better and then said that we should let them know if there is anything else we need. I asked if it looked like the plunger fixed it. He said it didn't look like it was working properly, but that it was a little better. He was really helpful and had the appropriate positive and proactive attitude you would want from a customer service representative. We did not feel comfortable talking to the GM because of how she spoke to us in our room. Our problem was not solved and we had nobody to turn to in the end to fix this.
We left after a short nap and when we came back the toilet still didn't work. 3 long flushes to get 90% flushed. This is clearly not going to get solved and we are tired of switching rooms.
Other basic things that suck about this experience. No iron, no hair dryer, stuff beds, no towel rack, no shampoo/conditioner, first room has no lock on bathroom door, second room had blood splotch on floor by sink, the cable kept going out. I would like my money back. This was a terrible experience.
Thanks for taking reading. Do not stay here.
