Mike Fiore
reviewed 3 weeks ago
I have to give one star due to our experience at the motel 6 in Huntsville Ontario. We checked in and walked to our assign room. My 10 year old daughter who was extremely excited to open the room wi
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I have to give one star due to our experience at the motel 6 in Huntsville Ontario. We checked in and walked to our assign room. My 10 year old daughter who was extremely excited to open the room with the card key got ahead of us and opened room 214 that we were assigned. She walked in to the room and I heard "what are you doing here". As I caught up to her there were two young adult girls in the room. As you can imagine I was not impressed that I was given the wrong room and room key and my daughter had to experience that embarrassment. Also, what a terrible experience for the two girls in the room. We apologized profusely however it wasn't our fault but we were sorry for what just happened. We went back to front desk and told the lady what happened. She did not apologize or even acknowledge what happen and just went on giving us another room. We were so in shock as to what happen and then to see the front desk clerk act as nothing wrong had happen was quite bizzare. After speaking to people in the hotel we were told that someone experienced the same incident the same day earlier. The next experience was we learned that our room did not require a key as my daughter opened the door without one to get into the room. I could not believe that I have been in a room with valuables left alone and not secured against threat for the last 24 hours. I called front desk and she said that it happens. Really? The safety of my family was at risk with a door that did not lock and all you can say 'it happens'. 2 incidents in 24 hours! Were we just unlucky? Was it bad timing? I don't think so. This hotel is just way below standards and it tried its best to ruin our family trip.
