Bejrome Hicks
reviewed 1 month ago
Even though the reservation stated that we would arrive in the middle of the night and there was an unexpected snow storm our reservation had been cancelled when we arrived. After the young lady at th
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Even though the reservation stated that we would arrive in the middle of the night and there was an unexpected snow storm our reservation had been cancelled when we arrived. After the young lady at the front desk booked us a new room she was unable to print out a receipt. Upon arriving at our room I attempted to sit on the bench(?) in the closet/sink area of the room. It broke and I cut open my finger trying to catch myself. We were informed by the front desk that the repair personnel would not be in for two or three more hours due to the snow. I informed the desk that we were going to rest for a little while, please do not send anyone to the room without notifying us. Upon getting our rest and cleaning up from the road we left upon our day. Not yet hearing from the front desk. When we returned from our day we found the bench repaired, however, we also found garbage on the floor and an exposed blood spot on the sheets of the 'newly' made bed. Luckily for us the room was a double queen so we slept in the other unused bed. The next morning when we attempted to check out I was greeted at the front desk by another young lady who was unable to produce a receipt or any paperwork on my stay. When I voiced my displeasure a couple of other employees came forth asking for me to calm down and if they could help. As I explained to them the multiple reasons for my agitation we were joined by my lady who echoed my complaints. A lady identifying herself as a manager apologized profusely. She stated that on her authority she would reverse all charges, which I can report she did.
