Ron Nelson
reviewed 1 month ago
We were in Rexburg for 3 nights over Labor Day and found the motel clean and ready on our first night. They provide the basics, meaning a decent place to sleep. The beds were like dorm beds, but firm
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We were in Rexburg for 3 nights over Labor Day and found the motel clean and ready on our first night. They provide the basics, meaning a decent place to sleep. The beds were like dorm beds, but firm and comfortable. The host gave us shampoo since that is not provided in the room. For the second night [Saturday], our room was cleaned, the beds made, and new towels provided. For the third night [Sunday], the beds were not made and new towels were not provided. I went to the night time manager and he said he was sorry. He found the cleaning ticket from the maid and it had been checked as "cleaned." He could give no explanation as to why it was cleaned when it obviously was not. He gave us new towels since he was not authorized to clean rooms. We wondered what to do with the dirty towels, considering leaving them in the hall or on the floor of the bathroom. We decided to leave them on the floor.
He also told us that the policy was to not clean rooms if a guest was staying for more than one night but that does not match what he found on the cleaning ticket nor what happened on the second night. If that is the case, we could not find that policy on the internet nor on our reservation form. Here again, we could not understand why they would clean of Saturday and not Sunday. Nor could he. It is inconsistent and a disruption and shock for a nice stay.
He also gave us the Motel 6 800 number for Customer Service and told us to call them with our complaint. We did and found out he should have given us the local number for the franchise owner.
Bottom line - If you stay for one night, the price is great for a place to sleep. If you stay for more than one night, be prepared for a dirty room or go some other place.
