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FAQ
FAQ

FAQ

"Clean, comfortable rooms and great experiences."

Founded in 1962 in Santa Barbara, California, Motel 6 is synonymous with a great travel value. The first Motel 6 in Santa Barbara still leaves the light on today, but a lot has changed for the motel chain that pioneered the first real economy motel designed for the no-frills traveler. The original price of a night's stay at Motel 6 was just $6.00, and thus established the brand name for an American classic.

The promise of the iconic brand is to offer clean, comfortable rooms and great experiences at any of our locations in the US and Canada. Motel 6 is a household name, synonymous with quality and value. It enjoys the highest brand recognition factor of any U.S. economy lodging brand.

The brand continues to grow and currently has approximately more than 1,400 locations across the United States and Canada. Part of G6 Hospitality, Motel 6 is the largest owned and operated hotel chain in North America.

CEO - Rob Palleschi

Headquarters

4001 International Parkway, Carrollton, Texas 75007
Phone: 972-360-9000

Amenities

  • Many free services, including free local phone calls, morning coffee, expanded cable TV
  • Kids stay free (17 and under stay free when occupying the same room with an adult family member.)
  • Non-smoking rooms available
  • Pet friendly
  • Most Motel 6 locations have a swimming pool and guest laundry facilities
  • Free Basic Wifi

Advertising

The brand's advertising campaign, featuring on-air personality Tom Bodett, began in 1986 and proved an instant success for Motel 6, turning the chain into a household name and winning industry awards. The campaign has won more advertising awards than any other brand in the lodging industry, which is understandable, given that Motel 6 has the highest advertising recognition factor in the economy lodging category. Ask most people about Motel 6, and they will say, "That's the place where they leave the light on for you." In 1999, Motel 6 was acknowledged by Advertising Age magazine as having one of the top 100 advertising campaigns in the last 100 years. Motel 6 was the only lodging company to earn this distinction.

 

 

Motel 6 offers the best price of any national chain at more than 1,100 company-owned and franchised locations throughout the United States and Canada. For 25 years Motel 6 has used the tagline, “We’ll leave the light on for you,” earning the chain the highest brand recognition in the economy lodging segment. Motel 6 was the first national pet friendly chain, welcoming pets since 1962. Standard amenities include free local phone calls, no long distance access charges, free morning coffee, data ports, Wi-Fi Internet access and cable channel line-up with premium channels including HBO, ESPN/ESPN2, and CNN. Most locations offer swimming pools and guest laundry facilities.

Studio 6 extended stay hotels offer the affordable comfort of furnished studios, low weekly rates and accommodating hotel amenities. You will find Studio 6 locations in the United States and Canada conveniently located in major business complexes, offering easy access to shopping and retail centers, entertainment areas, and restaurants.

What is Motel 6/Studio 6 Affiliate Program?

The Motel 6/Studio 6 Affiliate Program is an easy way to increase your revenue by earning a commission each time one of your site’s referred visitors books on Motel6.com or StayStudio6.com and completes a qualified stay.

What are the benefits of joining?

  • Your website visitors have access to over 1,200 locations nationwide.
  • You have access to a variety of Motel 6/Studio 6 banners and text links to place on your website.
  • You can choose to link to an individual location to the entire website.
  • You also have round-the-clock access to reporting data.
  • You earn commissions on referrals from your website visitors for each qualified stay at Motel 6/Studio 6 locations nationwide.
  • Your commission checks are mailed directly to you or direct deposited – your choice.
  • Product Data feed now available.
  • The program is absolutely free and easy to join!

How does it work?

  • Motel 6/Studio 6 has partnered with Commission Junction, one of the leading affiliate marketing networks, to provide you with a centralized location for banners, tracking and commission payments.
  • You’ll receive a commission for completed stays from a qualified reservation made on Motel6.com and StayStudio6.com by visitors referred from your site within a 30 -day referral period.
  • There is no limit on how much you can make! You will receive a 5% commission for each completed stay. The more completed bookings you generate, the more money you earn!

How do I join?

It’s very simple.

Anyone who operates a website and meets our criteria is encouraged to become an affiliate. There are some restrictions, however.

To join, you need to complete a two-step application and read and agree to terms and conditions. You should be able to complete your registration in a matter of minutes.

Upon approval, you will be able to access a variety of banner ads in different sizes that best fit your site, uniquely trackable from your website, for you to place immediately on your site.

To join the Motel 6/Studio 6 Affiliate Program, Click Here.

Introduction

We at G6 Hospitality LLC (collectively, “Motel 6”, “Studio 6”, “we”, “us” or “our”) recognize that privacy is important to our guests and users of our websites, mobile apps and other formats (“Sites”).  We understand that you may have questions about the personal information we collect online and at our properties and how we use it. We have developed this Privacy Policy (“Policy”) to address many of those questions.  By accessing and using our Sites, you are acknowledging that you have read and understood this Policy and agree to be legally bound by it.

Personal Information

We collect, use and store personal information for a variety of purposes related to our business as a hospitality company providing lodging and related services.  “Personal information” includes any information that could be used to identify a person as a particular individual.  Examples of personal information we collect include (but are not limited to) such things as your name, address, email address, credit card number, details of your stay at our properties (such as arrival and departure date), social media account information and credentials related to our frequent guest programs.   We endeavor to collect only personal information that is relevant to our business or is required by applicable law.

Collection, Use and Storage

 

We collect, use and store personal information in connection with our business and to help us achieve our goal of providing our guests with a comfortable, safe and pleasant guest experience.  For example, we may use personal information to process reservations, to provide goods and services that guests request or that may be of interest or in connection with our marketing or frequent guest programs.  Because the experience of our guests at our properties and with our Sites is important to us, we may also use personal information to inquire or survey guests about their experience at our properties and what actions we can take to improve our services.  We may use or disclose personal information for other purposes as well, such as to comply with legal or regulatory requirements or to protect the safety and security of our guests, employees and others in a manner consistent with company policy and procedure.  Additional information relating to such potential disclosures is included in the “Compliance with Law & Safety & Security” section below.

 

Disclosure of Personal Information

In connection with our business and goals above, we may disclose your personal information to other parties.  Circumstances where we make such disclosures may include:

Our Service Providers and Suppliers

Like many lodging companies, we utilize one or more third parties in connection with the operation of our business.  For example, we may provide personal information to parties that help us with various functions, such as processing reservations, registering at our properties or sending email or other communications to you on our behalf, including guest satisfaction surveys.  When we do outsource the processing of your personal information to third parties or provide your personal information to third-party service providers, we direct those third parties to protect your personal information in accordance with the terms and conditions of this Policy, with appropriate security measures.

 

Consumer Insights

Where we retain personal information about you, we may disclose this personal information to other companies that also retain information about you. These companies, such as market research firms, may combine the information for purposes of market research and quality assurance, thereby enabling them and us to serve you better.  If your personal information is used for direct marketing purposes, you have the right to decline such use by contacting us using the contact information provided below.

Emails about Special Offers and Promotions and Opt-Out

It is our intention to send email communications that we believe may be useful to you, including to help us serve you better. When you provide us with your email address (e.g., as part of a reservation or the check-in process, or by creating an account with us), you may receive transactional emails or occasionally, informational/promotional emails.  You always have the opportunity to ‘opt-out’ from receiving future emails of an informational/promotional nature.  You may elect to ‘opt-out’ by following the instructions provided in the email or make the change in your account settings.  

Targeted Advertising

We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own Site, or advertisements from us displayed on other companies' websites or apps. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our Site or third-party websites.

Business Transfers

As we continue to develop our business, we may sell hotels and other assets, or cease being the manager or franchisor of a property that is currently part of our portfolio. In those circumstances, we may include the personal information collected about you, or control of that personal information, as a business asset in any such transfer. Also, in the unlikely event that we, or substantially all of our assets, are acquired, personal information collected about you, or control of such information, may be one of the transferred assets.

Compliance with Law & Safety and Security

One of our top priorities is the safety and security of our guests and employees.  We may use or release personal information to law enforcement or other government authorities when we believe in good faith that doing so is necessary to protect the safety and security of our guests, employees or others.  If we do provide personal information in these circumstances, we will do so in a manner that is consistent with company policy and procedure.  We may also use or disclose personal information where necessary to comply with legal or regulatory requirements.  For example, we may disclose personal information in response to judicially enforceable subpoenas or warrants.  In addition, we might use or disclose personal information in response to claims or in connection with legal proceedings or investigations of potential crimes.   

Like other lodging companies, we also reserve the right to enter your room for any purpose, including to check on the safety, security and well-being of our guests, employees and others or in response to suspicious activities.  We may also enter your room to check on the condition of the room or for maintenance, repairs and other similar purposes.

Personal Information from Children

We do not knowingly collect personal information from individuals under 18 years of age without permission from the respective parent or legal guardian. As a parent or legal guardian, please do not allow your children to provide or submit personal information without your permission.

No Sale of Personal Information.

We will not sell trade or rent personal information to parties outside the Company and our franchisees.

Security of Personal Information

We take commercially reasonable efforts to create and maintain appropriate safeguards to ensure that to the extent we control personal information, it is used only as authorized by us and consistent with this Policy, and that personal information is not improperly altered or destroyed.  Unfortunately, no data transmission or storage is 100% secure. We cannot warrant that all data we collect, store and transmit will be completely secure.

Because the security of your personal information is important to us, we use Transport Layer Security (“TLS”) software to encrypt the personal information that you provide to us. If your browser is TLS enabled, your transmission of personal information to us online will be encrypted. You can verify whether your personal information is transmitted using TLS encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. You can also verify that your personal information will be encrypted using TLS encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”.  If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.

The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.

Other Sites

We are responsible only for this Policy and the content of our Sites. We are not responsible for the data collection and use practices or the privacy policies of third parties, or the use of cookies on third-party websites or apps that you may access from our Sites.

Third-Party Media

Our websites may contain plug-ins and other features that integrate third-party media platforms into our Sites. You will be able to activate them manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine when and how you use this Site, and they may link and store this information with your social media profile. Please consult the data protection policies of these social media platforms to understand what they will be doing with your personal data. If you activate these plug-ins and other features, you will be doing so at your own risk.

Cookies

Our Sites utilize “cookie” technology. “Cookies” are strings of text that a website stores on a user’s computer. Our Sites use cookies throughout the online reservation process to keep together information entered on multiple pages. For example, cookies enable our Sites to “remember” dates entered at the start of a search for room availability at multiple locations. In addition, cookies are used to:  (a) measure usage of various pages on our Sites to help us make our information more pertinent to your needs and easy for you to access; and (b) provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.

The two types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave our Sites. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather any personal information about you apart from what you voluntarily provide us in your dealings with us. Our cookies do not corrupt or damage your computer, programs or computer files. You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our Sites.

Mobile and Location-Based Services

To book, view, or change a reservation from a mobile device on our Sites, you may be required to provide some personal information, a confirmation number, or password.

We provide mobile apps that can be downloaded to smart phones. These apps have a variety of functionalities that enhance the customer experience. Our Sites may use your device’s Global Positioning System (GPS) technology to locate a hotel near you and/or to provide you with relevant location-based information. We may also share this information with third parties. We will abide by your device’s settings when accessing any geo-location data. To the extent any geo-location data is combined with personal information, that information will be treated as personal information in accordance with this Policy.

Franchisees

Many of our locations are owned and operated by independent franchisees that are neither owned nor controlled by us, our affiliates or our subsidiaries.  We may disclose your personal information to franchisees for the purposes described in this Policy.  In addition, franchisees may independently collect personal information and use such information for purposes such as marketing and other such uses.  We direct all franchisees to comply with the terms of this Policy.

Correcting/Updating personal information

If your personal information changes (such as your zip code), or if you no longer desire our services, we will endeavor to provide a way to correct, update or remove your personal data provided to us. This can usually be done in your account settings or by emailing us at online@g6hospitality.com. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with you to provide requested services and with regard to issues relating to your account via email or phone. 

 

Questions or Comments

Any questions or comments that relate to this Policy or any Motel 6 or Studio 6 guest who believes their personal information has been improperly used or that this Policy has been violated is encouraged to contact us at privacy@g6hospitality.com.


Copyright and Trademark Notices

All contents of this Site are protected by United States and International Copyright and Trademark law. Any unauthorized use is strictly prohibited and may subject a violator to civil and criminal penalties. All rights reserved.

Privacy Protection Policy Changes

In the future, we may need to change this Policy. All changes will be included on this Site so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Changes in treatment of personal information will affect information collected after the change is posted online.

This Policy was last updated in September 2018.

 

Number of adults should include all occupants 18 years of age and older.  All guests registering must be 18 years of age (19-21 years of age required at some locations) and must present photo identification upon check-in. Children 17 years of age and under stay free when occupying the same room with an adult family member. Occupancy may be restricted by local ordinance. Generally, one or two persons may occupy a room with one bed. No more than four persons may occupy a room with two beds.

 

Check-in Time:

Anytime based on availability (which may vary by location, date, and day of the week, or special event dates). Rooms are typically available after 3pm. Guests should contact the reserved location on day of arrival for specific times, if needed.
For locations without 24/7 office hours (e.g. Studio 6): Key cards issued via check-in through our lock box system will expire at 12:00 noon local time the following day. Please visit the property's front desk during posted business hours or the following morning to complete registration and have your key card properly activated.    

 

Check-out Time:

Typically 12 noon local time (time varies by location). Late check-outs must be arranged with and approved by front desk personnel prior to check-out time.

 

Check-in and Check-out Dates:

You may book up to one year in advance, based on availability. Maximum number of days that you may book online is 28. All guests registering must be 18 years of age or older (19-21 years of age required at some locations) and must present a valid government issued photo ID upon check-in. Payment for your accommodations required at check-in with an accepted credit card or cash. For third party credit card payments, contact the property directly.

The maximum number of persons allowed in a room with one king, queen, or double bed is 2. The maximum number of persons allowed in a room with two queen or double beds is 4. An infant may be added to the total number of persons, provided that the Manager of the motel has a crib to accommodate the weight of the infant.

Accessible Rooms
We offer facilities for the disabled. Accessible rooms may be booked on this site. If you need a roll-in shower, be sure to book an accessible room with roll-in shower. If you do not see the accessible room type that you are looking for, please contact the property directly.

Special Requests
We will make every effort to honor special requests (such as first floor, smoking room, crib, etc.) when you make your reservation. However, the availability of these items are first come, first serve, and cannot be guaranteed in advance. 

** Service Animals and well-behaved pets are permitted (maximum 2 pets per room) unless they pose a health or safety risk or are prohibited by law. 
Service animals always stay free.  Well-behaved pets are always welcome.
To ensure a great trip with your furry friend, please follow these rules:
•Animals that pose a health or safety risk may not remain onsite, and include those that, in our managers’ discretion, are too numerous for any one room, cause damage to our property or that of other guests, are too disruptive, are not properly attended, or demonstrate undue aggression.
•Animals that assist the disabled, known as “Service Animals,” are always welcome. Like pets, however, any Service Animal that poses a health or safety risk may not remain onsite.
•All pets and Service Animals must be declared at check-in, because it provides our staff with key information about the occupants of each room.
•Due to safety concerns for our employees and your pet, we will not service a room with an unattended pet. With extended stays at Studio 6, rooms should be serviced twice per week. If your unattended pet prevents our staff from servicing your room, you may be asked to vacate the property.
•In consideration of all guests, pets must be attended to and under control at all times. Pets should not be left alone in a room or automobile. If unavoidable circumstances require a pet to remain in a room while the owner is offsite, the pet must be secured in a crate or travel carrier on your service day to avoid injury or damage.
•Pets must be on a leash or securely carried outside of guest rooms and under control at all times.
•Please be considerate of other guests when walking pets on the property and clean up after your pet.
•If your pet or Service Animal does not comply with any of the above guidelines, you may be asked to vacate the property with or without a refund. Service animals and well-behaved pets stay free ($10.00 per day pet fee to a maximum of $75.00 per stay at Studio 6 locations except for service animals who are always welcome at no charge).    

Military Discount - We are proud to offer all active and retired military personnel and their spouses up to a 10% discount1 off our best available nighly rates, at all of our locations.  To apply to a reservation, select “Military” as your Rate Type during the reservation process (before confirming your reservation). 

1The military rate is valid only in the country that a guest serves (or served) and a valid military ID must be presented at check-in to receive this special rate.

 

Senior Rate - Motel 6 is proud to offer a Senior Rate discount2 of up to 10% off of our best available nightly rates at all Motel 6 locations within the continental United States. 
To apply to your reservation, select “Senior Rate” as your Rate Type during the reservation process (before confirming your reservation). 

2A valid ID card must be presented at check-in to receive this special rate. To be eligible the ID holder must be 60 years of age or older. The Senior Rate discount is applicable to a maximum of two (2) rooms for six (6) consecutive nights per stay when paid for by the Senior Rate customer.

 

Kids Stay Free - Children 17 and under stay free when occupying the same room with an adult family member. The online reservation process provides rates and room types to accommodate only the adults indicated on your reservation. It does not consider any children that you will be traveling with. Please make sure that you reserve a room that provides the number of beds to accommodate each guest (adults and children). When making your reservation, you can indicate the number of children traveling with you in the reservation process on the during the booking confirmation page under in the Additional Information section. Sleeping bags, cots or blow-up mattresses may not be used in a room by any guest, and no furniture may be placed in a room by any guest.

Military rates, senior rates, corporate rates, or discounted rates with coupon numbers have no cash value; are not valid with any other special promotions, rates or discounts; cannot be combined with any other discounts, corporate rates or memberships; are only valid on G6 Hospitality Sites; may not be available during special events; and may be discontinued without notice. Promotional rates and discounts are subject to room availability on a per-night basis. Room rates are subject to all applicable taxes and local fees. Other Terms and Conditions may apply.

Reservations may be made up to one year in advance. Reservations are based on availability and are only guaranteed when made with your credit card. Guaranteed reservations will be held all night for your arrival. If you are unable to guarantee your reservation, your room may be held until 6:00PM (at most locations). All reservations on our Sites require a credit card guarantee on a reservation.  If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. (Times and dates to cancel without penalty may vary by location, on Special Events, Holidays and/or Weekends.) Contact the location or the Call Center for cancellation policies that may affect your reservation. If you do not cancel your guaranteed reservation within the applicable cancellation window, your credit card will be charged for the first night plus all applicable taxes or services charges/fees,  and the remainder of the reservation will be cancelled (if more than 1 night).  In the unlikely event that we cannot honor your guaranteed reservation, we will reimburse you for the first night's lodging at a comparable property, transportation to that establishment (if needed) and a telephone call to your home or office to notify others of your new location.

For Group Reservations:

Please contact our Call Center to speak with a Group Reservations representative when booking ten or more rooms.  Group reservations require credit card guarantees or may require an advance payment deposit of the total charges for the first night's lodging. This deposit must be made at least 30 days before the arrival date. Notification of cancellation varies by property.

If you have a comment about a previous stay, please call 800-557-3435, or write to:
G6 Hospitality LLC
Guest Relations
P.O. Box 326
Worthington, OH 43085

To check rates and availability, you follow the same process you do to make a reservation. You are not obligated to give your credit card and book a reservation, unless you choose to book a reservation during the process. Below are instructions for checking rates and availability online. 

If you prefer, you can also call Motel 6 at 1 (800) 899-9841 to obtain the same information. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com.

1. Click on the Motel 6 logo in the upper-left corner above. This will take you to the homepage.

2. On the homepage, enter a destination into the search box, along with your desired check-in date, duration of your stay, and number of adults in the room. 

3. Click the green “Go” button to be taken to a page that displays Motel 6 locations matching your preferences. 

4. Select any Motel 6 location from the list by clicking the green “Choose” button next to that location. 

5. The resulting page shows a list of available room types for the location you’ve selected, and displays prices associated with each room type. 

6. If you wish to book a room, simply click the green “Book” button to complete the reservation process.

7. If you do not want to book the selected room, simply move to the top of the screen and click the Motel 6 logo, which will take you back to the homepage.

Booking Instructions:

1. Click on the Motel 6 logo in the upper-left corner above. This will take you to the homepage.

2. On the homepage, enter a destination into the search box, along with your desired check-in date, duration of your stay, and number of adults in the room. 

3. Click the green “Go” button to be taken to a page that displays Motel 6 locations matching your preferences. 

4. Select any Motel 6 location from the list by clicking the green “Choose” button next to that location. 

5. The resulting page shows a list of available room types for the location you’ve selected, and displays prices associated with each room type.

6. If you wish to book a room, simply click the green “Book” button to complete the reservation process.

7. If you do not want to book the selected room, simply move to the top of the screen and click the Motel 6 logo, which will take you back to the homepage.

A credit card number is required to confirm/guarantee your reservation.

To make a reservation without using your credit card, please call Motel 6 at 1 (800) 899-9841. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com.

How do I pay for my room?

Motel 6 accepts American Express, Diner's Club, Discover, MasterCard and Visa. Third party credit cards can only be used by contacting the Motel 6 property directly.

Sensitive information, such as your credit card number, is encrypted using industry standard encryption.

Motel 6 does not accept prepay vouchers reservations. In addition, Motel 6 does not accept money orders or cashiers checks as form of payment.

Room charges are paid at registration or by 12 Noon in advance of each subsequent night's stay.

Payment may be made with cash at most locations, traveler's check or with credit card (American Express/Optima, Carte Blanche, Diners Club, Discover/Novus, MasterCard or VISA).

Advance payments may be made with cash at most locations, credit card, or traveler's check. Checks (personal, business or organization) must be received 21 days prior to the arrival date. Arrangements for 3rd Party Credit Card billing must be made by calling 1 (800) 899-9841 at least 5 hours prior to arrival.

In collaboration with local authorities, some locations require a photocopy of guest identification upon check-in. Please check your specific locations policies for details.

How do I make an Group Reservation?

Please contact our Call Center to speak with a Group Reservations representative when booking ten or more rooms.  Group reservations require credit card guarantees or may require an advance payment deposit of the total charges for the first night's lodging. This deposit must be made at least 30 days before the arrival date. Notification of cancellation varies by property.

If you have a comment about a previous stay, please call 800-557-3435, or write to:
G6 Hospitality LLC
Guest Relations
P.O. Box 326
Worthington, OH 43085

Notification of cancellation will vary between 14 - 30 days prior to arrival date.

Motel 6 will make every effort to honor special requests (such as first floor, smoking room, crib, etc.) when you make your reservation. However, the availability of these items cannot be guaranteed in advance. Motel 6 does offer facilities for the disabled.

Accessible rooms may be booked on this website. If you need a roll-in shower, be sure to book an accessible room with roll-in shower. If you do not see the accessible room type that you are looking for, please contact Motel 6 at 1 (800) 899-9841. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com.

Locating Your Reservation:

Click on the Motel 6 logo from any page on the website to be taken to the homepage. Once on the homepage, scroll to the bottom and in the lower-right corner there is an area called “My Motel 6 reservations.” Click the blue “Find reservation” link, and in the area that opens enter either your name and confirmation number or your name and credit card number in the appropriate fields. This will display a list of both your upcoming and past reservations with Motel 6.

If you do not have your confirmation number or your credit card number, please call Motel 6 at 1 (800) 899-9841. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com.

If you cannot locate your reservation:

The online reservation web site can only display reservations made online. If you need assistance with a reservation made directly through the property or with our Reservation Center you will need to either contact the property or the Reservation Center for assistance.

You can contact the Motel 6 Reservation Center at 1 (800) 899-9841. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com

Confirmation of your reservation is sent to the e-mail address that you have entered when filling out the reservation form. If your e-mail address is entered incorrectly or is no longer valid, our system cannot send you a written confirmation. This does not change the status of your reservation, however, it will prevent you from receiving a written confirmation to your e-mail address.

If you do not have your confirmation number or your credit card number, please call Motel 6 at 1 (800) 899-9841. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com.

Modify a Reservation:

At present, you cannot modify a reservation online. If you do not have your confirmation number or your credit card number, please call Motel 6 at 1 (800) 899-9841.

For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com

Cancel a Reservation:

Click on the Motel 6 logo from any page on the website to be taken to the homepage. Once on the homepage, scroll to the bottom and in the lower-right corner there is an area called “My Motel 6 reservations.” Click the blue “Find reservation” link, and in the area that opens enter either your name and confirmation number or your name and credit card number in the appropriate fields. This will display a list of both your upcoming and past reservations with Motel 6.

Once you’ve arrived at the list of both your upcoming and past reservations, you’ll find a button marked “Cancel.” Click this button, then click to confirm the cancellation. 

If you do not have your confirmation number or your credit card number, please call Motel 6 at 1 (800) 899-9841. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com.

All Motel 6 on-line reservations are guaranteed for late arrival. To avoid a penalty charge against the credit card you provided in the booking process, you must cancel your on-line reservation prior to 6:00 p.m. (4:00 p.m. at some locations) on the arrival date and receive a cancellation number. (Cancel time is based on the local time of the motel reserved. The cancel time and date to cancel without penalty may vary by location on Special Events, Holidays and/or weekends.) For specific information, contact the Motel 6 location you reserved.

All rates available to you online are the same rates charged through the National Reservation Center and the Motel 6 property. There is no additional charge for booking online.

You can contact Motel 6 at 1 (800) 899-9841. For guests located outside the U.S./Canada call (614) 601-4060, or e-mail us at online@motel6.com.

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