Andrea Heidenreich
reviewed 6 months ago
If I could give less than a one-star I would. The air conditioner did not work in our room, we stayed in a suite, because there was no other option. The air conditioner that was in the room seem to be
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If I could give less than a one-star I would. The air conditioner did not work in our room, we stayed in a suite, because there was no other option. The air conditioner that was in the room seem to be so old that it wouldn't even turn on. The air conditioner that was in the other part of the suite was blowing air but it was not cold. So we spent a night in a hot stuffy room with no airflow, because of the two separated areas of the room.
On top of this, we found one of the most disgusting things you can run into in a hotel, no matter what hotel or motel it should always be clean and not have bugs or cobwebs in the rooms. We found lots of dead bugs and live bugs everywhere. In the bathroom, in the shower, in the jacuzzi, around the floor, next to the refrigerator where we were supposed to have our food, that's gross, and on the nightstand next to the bed. we were fortunate enough to not have any bug bites when we woke up the next morning. But it is gross getting up out of bed to go to the bathroom being hot and sticky because there's no air conditioning, and hearing something crunch under your foot, turning on the light, and seeing that it is a beetle. No one deserves that kind of treatment.
We were in an emergency situation needing a place to stay, and there was something else going on in Waverly, and all the other hotels were booked up, and there's not much that we could have afforded, we were hoping to be able to make a relatively decent night out of our emergency, and having booked a room with a jacuzzi because it was the only one available, we thought we would have a nice night but that is definitely not the case. The bugs I did not pick up and throw in the toilet and flush we're left by the comment card on the dresser before we left. Because of the emergency situation we did not have any shampoo with us, but there is always shampoo in a hotel or motel, and two are surprised there was one tiny little bar of soap. We ended up not showering one because I'm not going to use a bar soap in my hair, and there were bugs in the shower.
When we went to check out we were asked how our stay was. And we definitely put it nicely by saying the air did not work and there were lots of bugs.
The woman at the front desk proceeded to say that she can't do anything about that and that's all housekeeping's fault, she didn't even apologize for the bad experience she just passed the blame off on somebody else.